Changelog

Chatbase Voice is now available, enabling your AI agents to handle customer interactions over the phone.

With this update, the same agent you deploy on your website, email or messaging channels can now answer calls, speak with customers in real time, and resolve requests through voice.

Key capabilities

• Inbound call handling - your AI agent can answer customer calls instantly
• Natural voice conversations - communicate clearly with human-like responses
• Unified agent across channels - use the same agent for chat, email, messaging and voice
• Faster resolutions - handle requests without wait times or queues

Why it matters:

Voice remains one of the most important support channels, especially for complex issues. By adding voice to your existing Chatbase agent, you can provide immediate assistance without relaying on traditional call center availability.

This helps reduce wait times, improve customer satisfaction and ensure that your support is always accessible.

Learn more:

• Voice and setup configuration: https://www.chatbase.co/docs/user-guides/chatbot/settings#voice

• Phone integration with Twilio: https://www.chatbase.co/docs/user-guides/integrations/twilio#twilio-phone

Users can now attach files directly in the conversation across the supported Chatbase channels including the chat bubble, email, Whatsapp, Instagram DM and Facebook Messenger, making it easier to ask questions about documents and images without leaving the conversation. Chatbase currently supports PDF, PNG, JPG, and JPEG attachments, and the agent can analyze those attachments and respond based on their content.

This helps users share screenshots, images and documents right in the chat, creating a smoother and more interactive support experience.

GPT-5.4 mini and GPT-5.4 nano are now available on Chatbase.

Chatbase now offers an even wider range of models, giving you more flexibility to choose the right one for your needs.

Whether you’re optimizing for speed, cost or overall performance, you can pick the model that best fits your case and build agents that work the way you want.

Role-Based Access Control (RBAC) is now available on Chatbase. It allows teams to define exactly what each user can access and modify within their workspace, giving organizations more control over how permissions are managed.

Instead of relying on fixed roles like Admin ,Member or Viewer, RBAC allows enterprise users to create custom roles with flexible permissions tailored to their organization’s needs. This helps maintain security, prevent accidental changes, and organize access across teams more effectively.

For example, a user could have Member-level access but nor able to view sources, while another member could have access to analytics but not able to modify agent settings.

Enterprise users can contact us to create customized roles and permissions for their workspace.

Audit Logs are now available for Enterprise users. You can now view a detailed history of key workspace actions, including what changed, when it changed, and whether it was triggered by a user or the system. This makes it easier to review updates, troubleshoot unexpected changes, and keep a reliable record over time. This release supports our broader focus on enterprise-grade security and transparency, aligned with our SOC 2 and GDPR commitments.